FAQS
Frequently Asked Questions
How long is the boat transfer to Ray Caye?
The boat ride from Placencia to Ray Caye is about one hour.
In the event to an emergency is there a way of contacting a guest on the island?
Yes, there is a fixed cell line available for emergencies +(501) 5222346. Guest are also allowed to make direct calls using this line; however calls are timed and billed to their check out invoice. In the event you are unable to reach the island you can call the main office at (501) 523-3337.
What time is the boat transfer?
The boat runs only once per day and leaves Placencia latest at 3pm or whenever all guests for the day arrives. It departs the island usually in the morning depending on our guests’ flight time on that day.
How do I get from Belize City to Placencia?
The fastest way to Placencia from Belize City is by domestic flight, which takes about 45 minutes. We can arrange your domestic flights for you which are currently USD 295.00 per person (roundtrip). You can also arrange a land transfer to Placencia which takes about 3.5 hours with prices ranging from USD 75.00 – USD 95.00 per person, depending on the tour operator.
How do I get to the mainland office while driving?
The Ray Caye Mainland Office is located at The Wild Orchid Marina, Placencia Road. It’s just minutes north the Placencia Airport.
Here’s a google maps link: https://goo.gl/maps/gTrKsz6haEVaWNgy9
If you require further directions please call 523-3337.
What all meals are included in the packages?
The meal plan includes breakfast, lunch and a 3-course dinner.
Are drinks included in the package?
No, our packages don’t include beverages except for morning coffee/tea and table water; however, we now have a new Drinks Add-on for US$80 per person/per night. Drinks included are: soft drinks, local beers and local rum drinks (wine and imported liquors are not included)
Can we bring our own alcohol to the island?
The bar at the Lionfish Grill is full service and is open all day long. We do not encourage our guests to bring their own alcohol with them to the island and certainly not to the dining room. If a special bottle of wine or champagne is brought to the dining room, we can serve with a corkage fee of USD$7.50. Bottles of liquor (rum, vodka, whiskey) will not be served in the dining room.
What should I pack when visiting Ray Caye?
Ray Caye is casual. Bring light clothes and a sweater for the evening during the winter months. A long sleeve shirt or a snorkeling skin is recommended for snorkeling, pack your sun lotion, sunglasses, a hat and your favorite book. If you forget something, don’t worry we have all of these items in our island stores.
Are there sandlots or mosquitoes at the island?
Being so far from the mainland we hardly have mosquitos and we spray the island for sandflies, but you are welcome to bring along your repellent if you feel the need.
Can you fish off the island?
Yes, we have great fishing right off our docks (catch & release only). We have rods for rent and light tackle for sale. Please feel free to bring along your own fishing gear. Our dive center can also arrange guided fishing trips by boat at a charge.
Can you snorkel off the island?
Yes, we have good snorkeling right off our South dock which is also illuminated at night for night snorkeling. We provide free snorkel gear for our guests. Our dive center offers daily dive and snorkel trips to other destinations at a charge as well.
Does Ray Caye offer Nitrox diving?
No, currently we do not offer Nitrox diving.
Can we pay with USD cash?
Yes, USD bills are accepted everywhere in Belize.
How much should I tip?
Our rates include a service charge which will be distributed among all staff. Tipping is customary in Belize and a 10-15% is considered standard. As always, tipping is at your discretion. You can leave a cash tip or tip on your credit card during checkout.
Which credit cards do you accept?
We accept Visa or Mastercard for payment.
Are children allowed on the island?
While we welcome families at the island, the minimum age for children is 5. However, if you rent the whole island children of all ages are welcome with the group.
Is there air conditioning at Ray Caye Resort
Yes, all the rooms on the island are air conditioned and have ceiling fans.
